TEAMWORK
MAKES THE
DREAM-WORK!!
A detail-oriented, divergent thinking professional who implements processes to streamline managing multiple projects in a fast-paced environment. Having a passion for problem-solving, and expertise in customer service for a decade enables me to cultivate an agile mindset when utilizing design thinking techniques, appreciating the importance of collaboration, and applying an intentional user-centered approach when understanding research needs and developing the design.
ENTHUSIASTIC
User Experience Researcher, User Interface Designer,
and Project Manager
My WHY is to continually learn about myself, others, and this beautiful world, while spreading my light and knowledge to lift others up along the way. I am thankful that I have been led to UX | UI Design because I am able to fulfill my purpose by helping others and being the change that I want to see.
Skills
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Qualitative & quantitative research methods
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Design thinking & user empathy
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Project management utilizing jira
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Heuristic evaluation & wireframing
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Annotation & competitor analysis
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User Flow, UX writing & proofreading
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Hi-Fi Mockups & Clickable Prototypes
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Usability, A/B testing & typography
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Figma, Google suite & adobe creative suite
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HTML & CSS conversational
How I leverage my past for my future
Throughout my journey, I have appreciated how each experience has shaped me into who I am today.
As a project manager, I not only strengthened my research and design skills, but I also developed the ability to delegate tasks to a team, estimate and meet deadlines, and work in an agile environment.
My freelance experience with some local businesses gave me a real-world understanding of the full site-building process. My goal was to intentionally look for ways to improve at each step, starting with consultation all the way to approval.
Always challenging my abilities, I became a travel agent and improved my knowledge of how to dig deep and reveal the client's true needs without them noticing. I gained a better understanding of how crucial details are and how to check quality. While enjoying my job and helping others, my manager recognized my commitment to customers and my close-to-flawless satisfaction survey scores! ​
While leading kayak tours I developed public speaking techniques. I acquired composure internally to keep a focused mind while handling emergencies on the water.​
With experience in many Customer Care Specialist roles, I understood, subconsciously at the time, how a small interaction to the developer/designer can greatly affect a user that utilizes a system daily.​
As a Marketing Associate, I enjoyed learning that it is critical to take the time to fully comprehend company culture and products. This made me a more confident, competent, and reliable consultant.
Starting a career at Hilton enabled me to gain confidence to be in front of large crowds and strengthen my ability to multi-task, schedule, be punctual, and have patience.